Terms and Conditions

1. Introduction

These Terms and Conditions (hereinafter, “Terms”) govern the access to and use of the SaaS (Software as a Service) platform, website (https://payseats.com), mobile applications, and all related services (collectively, the “Service”). The Service is provided and operated by PaySeats Europe, S.L., a Spanish company with tax identification number B22704407 and its registered address at Calle Camí d’es Castell 261, 2º 3ª, 07702 Mahón, Balearic Islands, Spain.

• EU VAT Identification Number (VAT ID): ESB22704407
• Contact: Support Ticket System: https://payseats.com/support

PaySeats provides infrastructure for creators and organizations to build and operate their digital spaces for events, classes, and communities. This includes website hosting, payments, domains, email, and optional tools for ticketing and booking. Our role is strictly that of a technology provider. The contract for any event or service is solely between the Organizer and the end user (Attendee). PaySeats is not responsible for the execution, quality, legality, or safety of events. However, we reserve the right to investigate and take action against activities that threaten the integrity of the platform (e.g., to prevent fraudulent sales, combat scalping, or ensure the stability of our systems), as detailed in Section 9.

While PaySeats may offer compliance resources and guides at https://payseats.com/support/compliance, these do not constitute legal advice, and Organizers are ultimately responsible for their own legal and tax compliance.

2. Service Description

PaySeats offers a global digital platform that provides the infrastructure for Organizers to create, manage, and sell access to events, classes, and other services. However, the ability to process payments and offer paid services is dependent on the service availability of our third-party payment partners. Therefore, the Service may not be available or may have limited functionality in certain countries or regions according to the restrictions imposed by these partners.

The Service includes all functionalities provided by the platform, whether accessed on a PaySeats subdomain or through an Organizer’s custom domain connected to the PaySeats platform. These Terms apply in full to all instances of access.

While PaySeats is not a party to the contract between Organizers and Attendees, we reserve the right, but have no obligation, to mediate disputes in exceptional circumstances (e.g., verified fraud, significant safety risks, or formal regulatory inquiries). If mediation is initiated, it will be conducted in good faith within a reasonable timeframe, typically not exceeding 30 days, through a neutral third-party mediator, with costs shared equally between the parties.

2.1. Custom Domain Policy

Organizers who connect a custom domain are solely responsible for its legal and technical maintenance, including but not limited to, domain registration, ownership, SSL certificate validity, and compliance with all applicable domain-related regulations (such as WHOIS accuracy). PaySeats disclaims all liability for any issues arising from an Organizer’s custom domain.

3. Accounts: Organizers and End Users

3.1. Organizer Accounts

Registration: Organizers must register with accurate information. PaySeats may request documentation to comply with legal obligations like AML/KYC. Failure to provide requested documents within 10 business days may result in account suspension.

Security: Organizers are responsible for their account security. PaySeats offers features such as two-factor authentication (2FA), and we strongly recommend its use. The Organizer is responsible for any losses incurred due to the failure to enable available security measures.

Compromised Accounts: In the event of a suspected account compromise, PaySeats will take steps to secure the account (which may include temporary suspension), notify the Organizer, and will notify any affected end users if their personal data is believed to be at risk, in accordance with our GDPR obligations.

3.2. End User Accounts and Guest Checkout

End users (such as students, attendees, or customers) may purchase or book services through Organizer storefronts powered by PaySeats. Guest checkout is available, creating a secure record tied to the email address.

If you later choose to create a full end user account with the same email address, you will be able to securely access your previous guest purchase history. The creation and use of an end user account are governed by these Terms and our Privacy Policy.

3.3. Account Suspension and Cancellation

PaySeats may suspend or cancel an Organizer’s account for breaches. “Severe violations” include fraudulent event creation, illegal activities, or repeated IP infringement. Appeals must be submitted through our Support Ticket System. PaySeats will review and respond within a reasonable timeframe, typically within 15 business days; this timeline may be extended for complex cases, and the Organizer will be kept informed.

4. Subscription Plans

Access for Organizers is subject to a subscription. If an Organizer downgrades or cancels, active events or services may be unpublished, and affected end users will be notified. Existing purchases remain valid unless the event or service is formally canceled. We do not offer pro-rata refunds for mid-cycle cancellations unless required by mandatory local law (such as the 14-day withdrawal right for digital services in the EU).

4.1. Special Offers and Discounts

From time to time, PaySeats may make special promotional offers available (such as limited-time discounts for new subscribers). Unless expressly stated otherwise, these offers:

• Apply only to new Organizer accounts;
• Are limited in duration as specified at the time of the offer;
• Cannot be combined with other promotions;
• Will revert to the standard subscription price once the promotional period ends.

If terms apply, they will be shown clearly alongside the offer.

5. Payment Processing and Fund Management

PaySeats utilizes an integrated payment processing system branded as “PaySeats Payments.” It is critical to understand that PaySeats is not a payment processor, bank, money services business, or a licensed financial institution. “PaySeats Payments” is a technology layer that functions as a wrapper, securely connecting the Organizer’s account to our regulated third-party payment processing partner(s) (hereinafter, the “Payment Partner”). PaySeats does not hold, control, or transmit funds at any time. All funds related to transactions are managed exclusively by the Payment Partner and are moved directly from the end user to the Organizer’s account held with the Payment Partner. For clarity: PaySeats does not act as merchant of record, escrow agent, or intermediary in the payment transaction. The Organizer’s chosen Payment Partner is the sole entity responsible for collecting and settling funds from end users.

5.1. Payout Policy

Payouts of funds from the Organizer’s account are governed by the terms and conditions of the Payment Partner. Reserves or payout delays, if applied, are determined solely by the Payment Partner under their own risk policies. While PaySeats provides a dashboard to view the status of payouts and reserves, we do not decide, apply, or control these actions. For more information, please see our Payout and Reserves Policy.

5.2. Currency and Third-Party Fees

Organizers are responsible for any bank-imposed currency conversion fees. Payouts may be delayed by factors outside PaySeats’ control, such as banking holidays or the Payment Partner’s technical issues or risk reviews.

5.3. Payment Failures or Disputes

The Organizer is responsible for managing all chargebacks and disputes directly within their account with the Payment Partner, in accordance with the Partner’s policies. Excessive chargebacks may lead to the Payment Partner placing a reserve on the account or suspending payment processing capabilities.

5.4. In-Person Payments via PaySeats App

Organizers may use the PaySeats mobile application to process in-person payments (for example, via Stripe Terminal or equivalent technology). These transactions are executed through the same regulated Payment Partner that powers online payments.

For clarity:

• PaySeats only provides the technical interface (mobile app and SDK integration).
• Funds from in-person transactions are collected and settled directly by the Organizer’s Payment Partner account.
• PaySeats does not act as merchant of record, does not hold, transmit, or intermediate funds, and has no control over reserves, delays, or chargebacks applied by the Payment Partner.
• Disputes, refunds, and reserves related to in-person payments follow the same rules as online transactions under Sections 5.1–5.3 of these Terms.

6. Refunds

The Organizer is responsible for setting and executing their own refund policy. Refunds are executed directly through the Payment Partner. PaySeats only provides the technical interface to transmit the Organizer’s refund instructions to the Payment Partner. In rare cases, an instruction to process a refund may be triggered automatically by the platform to comply with the Payment Partner’s requirements or applicable law. PaySeats does not decide these refunds and never holds or manages the funds itself. The Organizer authorizes the Payment Partner to recover funds for such refunds from their account. PaySeats neither guarantees nor funds refunds. Our platform only transmits refund instructions between the Organizer and the Payment Partner.

7. Optional Third-Party Features

Optional print-on-demand features may be provided by third parties (such as for ticketing or voucher printing). Such services are governed by the third party’s terms, and Organizers must accept them before use. PaySeats disclaims all liability for these third-party services.

8. Organizer Obligations

The Organizer agrees to comply with all laws and ensure their checkout process includes a mandatory acceptance of these Terms, which is enforced by the platform’s checkout system. While PaySeats may offer certain tools to assist with compliance (such as tools for age verification), Organizers are ultimately responsible for implementing their own solutions to meet local legal requirements.

9. Prohibited Use of the Service

9.1. Prohibited Content and Activities

The Organizer agrees not to use the Service for any use of the Service or content that is illegal, fraudulent, hateful, sexually explicit, violent, or that infringes on intellectual property rights.

9.2. Monitoring and Enforcement

PaySeats reserves the right to monitor content and investigate violations. Content removal appeals follow the same Support Ticket System process as account suspensions.

9.3. Intellectual Property

By uploading content, the Organizer grants PaySeats a worldwide, non-exclusive, royalty-free license to use and display that content solely for the purposes of operating, marketing, and promoting the Service. The Organizer retains ownership and warrants they have the rights to the content.

10. Data Protection

PaySeats is committed to data protection as detailed in our Privacy Policy, which includes information on our use of EU-approved safeguards like Standard Contractual Clauses (SCCs) for cross-border data transfers. We conduct Data Protection Impact Assessments (DPIAs) for high-risk activities. We will notify Organizers of any data breach in accordance with applicable laws. Data rights requests are processed within statutory timeframes.

11. Indemnification

The Organizer agrees to indemnify PaySeats against claims arising from their events or services, or their breach of these Terms. PaySeats will indemnify the Organizer for direct damages resulting solely from our gross negligence or willful misconduct, capped at the subscription fees paid by the Organizer in the prior 12 months. This limitation may not apply where prohibited by mandatory consumer protection laws.

12. Limitation of Liability

Our liability is limited to the fees paid by the Organizer in the prior 12 months, except in cases of gross negligence, willful misconduct, or for liability related to data breaches. This limitation may not apply where prohibited by mandatory consumer protection laws.

13. Modifications

Organizers will be notified of material changes to these Terms at least 30 days in advance and may terminate their account without penalty via the Support Ticket System if they do not agree.

14. Jurisdiction and Dispute Resolution

These Terms shall be governed by the laws of Spain. Nothing in this section limits any non-waivable rights you may have under the laws of your country of residence. Disputes will first be addressed through mediation. If unresolved, disputes will be settled by binding arbitration, with costs shared equally unless the arbitrator determines otherwise. If you are a consumer residing in the European Union, this agreement to arbitrate does not apply, and you are entitled to bring any dispute in the competent courts of your country of residence.

15. Contact

All support requests should be directed to our Support Ticket System, which handles global queries asynchronously.

16. Force Majeure

PaySeats is not liable for failures due to causes beyond our reasonable control, including natural disasters, pandemics, government restrictions, or significant third-party service outages.

17. Acceptance of Terms

Creating an account, subscribing to a plan, or purchasing through a PaySeats-powered storefront constitutes acceptance of these Terms. The platform logs this acceptance to provide evidence of consent.

18. Accessibility

Accessibility issues are prioritized in our Support Ticket System, and we aim to address them within a reasonable timeframe, typically targeting resolution within 30 days.

19. Service Level Agreement

Our 99% uptime commitment and credit policy are detailed on our support site. Uptime is measured excluding scheduled maintenance, and credits are calculated pro-rata.

20. General Provisions

Governing Language: The English version of these Terms shall prevail.

Local Compliance: Organizers are responsible for local compliance, including tax obligations. PaySeats will cooperate in good faith to resolve any conflicts between these Terms and mandatory local laws.