Managing Tickets and Attendees

Learn how to effectively manage tickets, handle attendee check-ins, and run smooth events.

Ticket Management

Viewing Tickets

• Dashboard Overview: See all your events at a glance
• Ticket Sales: Monitor real-time sales progress
• Attendee List: View registered participants
• Revenue Tracking: Track your earnings

Ticket Types

• General Admission: Standard event tickets
• VIP Tickets: Premium access options
• Group Discounts: Special pricing for groups
• Student Rates: Reduced pricing for students

Ticket Settings

• Capacity Limits: Set maximum attendees
• Sales Deadlines: When ticket sales end
• Transfer Options: Allow ticket transfers
• Refund Policies: Set your refund terms

Attendee Management

Registration Process

• Sign-up Forms: Customize registration fields
• Payment Processing: Secure payment collection
• Confirmation Emails: Automatic confirmations
• Ticket Delivery: Digital ticket distribution

Attendee Information

• Contact Details: Name, email, phone
• Preferences: Dietary restrictions, accessibility needs
• Purchase History: Previous event attendance
• Communication Settings: Email/SMS preferences

Check-in Process

• QR Code Scanning: Quick mobile check-ins
• Manual Search: Find attendees by name/email
• Bulk Check-in: Process multiple attendees
• Guest Management: Handle additional guests

Event Day Operations

Pre-Event Setup

• Check-in Station: Set up your check-in area
• Staff Training: Train your team
• Equipment Test: Verify all technology works
• Backup Plans: Prepare for technical issues

During the Event

• Real-time Monitoring: Track attendance live
• Issue Resolution: Handle problems quickly
• Capacity Management: Monitor venue limits
• Communication: Keep attendees informed

Post-Event

• Attendance Reports: Generate final reports
• Feedback Collection: Gather attendee reviews
• Data Analysis: Review event metrics
• Follow-up: Send thank you messages

Advanced Features

Waitlists

• Automatic Management: Handle sold-out events
• Priority Lists: VIP or early bird access
• Notification System: Alert when spots open
• Conversion Tracking: Monitor waitlist success

Group Bookings

• Bulk Registration: Multiple tickets at once
• Corporate Accounts: Business event management
• Discount Codes: Special pricing options
• Invoice Generation: Professional billing

Integration Options

• CRM Systems: Connect with customer databases
• Email Marketing: Sync with mailing lists
• Social Media: Share event updates
• Website Embedding: Add to your site

Mobile Management

Mobile App

• Check-in Scanner: Use your phone as a scanner
• Offline Mode: Work without internet
• Real-time Sync: Update data instantly
• Team Collaboration: Multiple staff access

QR Code System

• Unique Codes: Each ticket gets a unique QR
• Security Features: Prevent ticket fraud
• Easy Scanning: Quick and reliable scanning
• Validation: Verify ticket authenticity

Reporting and Analytics

Sales Reports

• Revenue Tracking: Monitor your earnings
• Sales Trends: Identify peak selling periods
• Conversion Rates: Track marketing effectiveness
• Refund Analysis: Monitor cancellation rates

Attendee Analytics

• Demographics: Age, location, interests
• Engagement Metrics: Email opens, clicks
• Repeat Attendance: Loyalty tracking
• Feedback Scores: Satisfaction ratings

Export Options

• CSV Downloads: Spreadsheet compatibility
• PDF Reports: Professional documentation
• Custom Formats: Tailored to your needs
• Scheduled Reports: Automatic delivery

Best Practices

Event Planning

• Early Setup: Create events well in advance
• Clear Communication: Provide detailed information
• Test Everything: Verify all functionality
• Staff Training: Ensure team readiness

Customer Service

• Quick Response: Answer questions promptly
• Clear Policies: Transparent terms and conditions
• Problem Resolution: Handle issues professionally
• Follow-up: Check in after events

Technology

• Stable Internet: Ensure reliable connection
• Backup Devices: Have alternatives ready
• Regular Updates: Keep software current
• Security: Protect attendee data

Troubleshooting

Common Issues

• Payment Problems: Check processor settings
• Check-in Failures: Verify attendee information
• Technical Glitches: Restart applications
• Capacity Issues: Monitor venue limits

Support Resources

• Help Documentation: Comprehensive guides
• Video Tutorials: Step-by-step instructions
• Live Support: Real-time assistance
• Community Forum: Peer support

Security and Privacy

Data Protection

• Secure Storage: Encrypted data storage
• Access Controls: Limit who can see what
• Privacy Compliance: GDPR and other regulations
• Regular Audits: Security assessments

Fraud Prevention

• Ticket Validation: Prevent duplicate tickets
• Identity Verification: Confirm attendee identity
• Payment Security: Secure transaction processing
• Monitoring: Watch for suspicious activity

Integration and Automation

Workflow Automation

• Email Sequences: Automated communications
• Reminder Systems: Pre-event notifications
• Follow-up Campaigns: Post-event engagement
• Data Sync: Real-time updates

Third-party Tools

• Calendar Integration: Sync with your calendar
• Social Media: Automatic event sharing
• Analytics Tools: Advanced reporting
• Marketing Platforms: Campaign management

Getting Help

Support Channels

• Help Center: Search our knowledge base
• Live Chat: Real-time assistance
• Email Support: Detailed help via email
• Phone Support: Direct phone assistance

Training Resources

• Video Tutorials: Visual learning
• Webinars: Live training sessions
• Documentation: Written guides
• Community: Peer support network

Next Steps

After mastering ticket management:

• Scale Up: Handle larger events
• Automate: Streamline your processes
• Integrate: Connect with other tools
• Optimize: Improve your operations